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1. Vendor Eligibility
Must be a registered business or individual with legal selling rights.
Must provide valid identification and business registration documents (if applicable).
Must comply with local and international laws regarding e-commerce.
2. Product Listing Guidelines
Product descriptions must be accurate, detailed, and not misleading.
Images must be high quality and match the actual product.
No counterfeit, prohibited, or illegal items are allowed.
3. Order Processing & Fulfillment
Orders must be processed within the specified handling time.
Vendors must ensure timely shipping and provide tracking details.
4. Payment & Payouts
Payments are processed through secure gateways like PayPal, Stripe, or Bank Transfer.
Payouts are released based on a predefined schedule (e.g., weekly/monthly).
The platform may hold payments for dispute resolution or fraud prevention.
5. Customer Service & Disputes
Vendors must provide prompt responses to customer inquiries (within 24-48 hours).
Returns and refunds must be handled as per the platform’s policy.
Disputes between buyers and sellers will be mediated by the platform.
6. Prohibited Activities
No false advertising, fake reviews, or misleading product claims.
No unauthorized use of trademarks, logos, or copyrighted content.
No manipulation of sales, ratings, or reviews.
7. Account Suspension & Termination
Accounts may be suspended or terminated for violations of these terms.
Vendors will be notified of any account suspension or termination and may appeal the decision.
Repeated violations may result in permanent account termination.
7. Compliance & Updates
Vendors are responsible for staying informed about policy updates and changes.
Vendors must review and accept any updated terms and conditions.
Vendors must comply with all applicable laws and regulations.